WATER DOG OIL PIPE w Base

This product is really nice & over the years I have purchase several of this type of pipes because of me dropping & breaking them. But, I feel that receiving the product damaged was not the fault of the company. I took a photo of the broken item and sent an email explaining that received my order damaged and attached photo. Next day I received an email from the seller telling me they would place a new one in the mail that same day and would also send me the tracking number. When I asked if they wanted me to send the broken item back, stated NO. My experience in web sales and customer service has been with 3 mail order catalogs for over the past 16 years. I managing their websites, updating products, assisted customers with problem and issues they had on the sites. I also assisted the employees who worked in the phone room & customer service with web orders issues. I was told by the owners & management that when customers call or email us regarding issues website related issues, to correct the issue as quickly as possible & do whatever I needed to in making the customers happy. I have heard that a happy customer will usually return back to the website & continue to purchase products. It’s not just the products & the quality of the products, that make customers happy but it’s also the experience that customer have when they contact customer service when they have issues regarding orders. Because of the excellent customer service I received, was also considered when I gave this company a “5 STAR” rating.