We accept payments: credit cards (Visa, Master Card).

Credit cards will be charged on the date of place order.

We understand your concerns about the security of your personal and credit card information on the web, which is why we guarantee your security 100%. Every time you shop at Ssmokeshop, you are shopping on a secure server that encrypts all of your personal data including name, address, phone number and credit card information. To protect you and your credit card information, we use Secure Sockets Layer (SSL) technology, which is the best software available today for secure e-commerce transactions. Encryption ensures that no one can access or use your personal information!

You will pay by Wepay Gateway. WePay maintains first-in-class security credentials. We test our system daily to protect your information.

Shipping & Handling

1. Ssmokeshop will fulfill all orders within 24 hours unless notified otherwise.

2. All orders will get free USPS priority mail shipping on the U.S. when the order is $50.00 and over. Otherwise, we only charge $5.99 for USPS first class mail and $9.99 for USPS priority mail.
Priority Mail usually takes 1-3 days in transit, however, it’s not guaranteed and can take longer.

3. All packages will be safely packaged for shipping. Our staff is trained to handle all products with utmost care possible. Glassware will be double checked and given extra protection with bubble-wrap before going out for final delivery.

4. Please report all damages (if any) to Ssmokeshop within 3 business days of delivery date.

5. Please be informed that all persons signing for packages must be over the age of 18.

6. Ssmokeshop does not charge any handling fees.

7. All orders are sent in plain packaging. discreetly and securely packaged.

Our Returns Policy
We hope that you will be delighted with your items, however, If you would like to return your items for any reason at all, you may do so within 14 days of receiving your purchase. Items returned must be in a new and unused condition and are the responsibility of the customer until they reach Ssmokeshop.

Please note that all returns for either unwanted or damaged/faulty goods must be confirmed by Ssmokeshop by e-mail. Any goods sent back without prior consent from Ssmokeshop will be sent back at your cost.

Damaged items

In the highly unlikely event that an item sent to you is found to be faulty, we request that you email us with a picture of the damage before any further action is taken. A picture of the invoice and packaging will also be required.

Once we have received the required picture(s) and examined them, we will arrange for a replacement to be shipped. You may be required to send the item(s) back using the return slip provided. Return postage costs will be refunded

Important: All items are quality checked before leaving the warehouse. Please fully inspect your item before use for any damage in transit, as items will not be replaced or refunded after use.

Defective Items.

If your item(s) has developed a fault during use, firstly, check the instructions manual for the product which should assist you. You can usually find troubleshooting and Warranty information there.

If you require any further information or details on how to obtain a replacement, you may find it helpful to contact the manufacturer directly. Their details will be provided in the warranty manual which is included with the product.

However, if the problem has not been resolved after contacting the manufacturer or you can not find the manufacturer, please contact customer service for more information about receiving a replacement or returning your item for a refund.

Incorrect items received:

While we take every care to ensure that you are sent the correct items, mistakes can occasionally be made. If you find that you have received the wrong products we will happily replace them with the correct items at no charge to yourself. we request that you email us with a picture of the item before any further action is taken. A picture of the Invoice will also be required.

Once we have received the required picture(s) and examined them, we will arrange for a replacement to be shipped. You may be required to send the incorrect item(s) back using the return slip provided. Return postage costs will be refunded.

Unwanted:

If you would like to exchange your items for the different variant or receive a refund/store credit, you may do so within 14 days of receiving them. Items returned must be in a new and unused condition and you will be held responsible for the return postage of the goods.

Please detail which items you would like as replacements on the returns slip. We will charge your card for the cost of sending these replacements out to you, as well as any extra balance that your updated order may incur. A refund will be issued for any costs owed to you.

How long will my refund take to be processed?

If you have returned an item for a refund, this will be processed by Ssmokeshop within 7 days from the day we have received your return. Please note, this is provided that the product returned has met within our returns policy.

We will usually refund you using the same method initially used by you to pay for your order. You may be contacted for further payment information for some payment methods.

  1. Wow!!! very fast shipping, Have my order in hand now from across the USA coast to coast. Thanks

  2. Awesome store….very friendly, fast, discreet service. Fast refund when I received broken torch lighter…resent new one of my choice. Great discount codes.

  3. may i ask if items (mainly glass, can it be sent to oversea such as asia ?

  4. Well, I feel like a total ass…I had set an automatic reply msg on the email I used for this site and it cause the cancellation of my order. Quick reply and were so nice too!!
    Sorry about that Ssmokeshop, y’all are still #1 in my book!!

  5. Can you save my payment info so I don’t have to type it in ever time?

  6. Will somebody please tell ,e why my order is still on hold?

    • Hi, Veronica,

      Your credit card payment for order #SS-170425-62297 was declined. Your card has not been charged yet. Please try again to have your order processed as soon as possible.

      Sometimes, it could happen because your bank has restrictions against online charges from unfamiliar resources, for your protection.
      You may either replace the order with another card, or call this bank and let them know that you want to authorize this purchase.

      Please feel free to contact us for any questions.
      Thank you for your business!
      Ssmokeshop.com

  7. Thank you ☺️

  8. What if i have an american express card?

  9. se envia a nicaragua?
    y cuanto valdria

  10. Will somebody tell me where my order is???

    • Sorry about it. the tracking number showed it will be delivered on Monday.
      because of holidays, too many packages.
      thank you for your patient.

  11. When will it be shipped out?

    • it was shipped out yesterday , the tracking number is 9400111699000447340028.
      Sorry for the late update.

  12. I was wondering when I will get my tracking number and my conformation that it has been shipped?

    • usually about serval hours, sometimes up to 1 business day. thank you.

  13. Hi..I really like the mini3” glass oil water bong but sadly you dont shipped outside USA..is there any other way I can purchase it?thanks

  14. I’d like to cancel my order and can’t seem to figure out how.
    Please help!!!

  15. Can I request customized colors of some of your products? Please let me know!

    • Yes, Please leave message for us when you place order,thank you.

  16. Help!!! Don’t think I entered my card info right and it’s on hold now. Should I just reorder?

    • your order is completed and will be shipped out today. thank you.

  17. I appreciate your no hassle return policy VERY much but it’s extremely discouraging that I paid shipping on the initial order, then I have to pay to ship it back for an exchange and then I have to pay AGAIN to have the new item shipped to me.

  18. I used my card to make my payment but on the invoice why does it say that i chose Cheque/Money Order payment instead?

    • Could you try to make a new order? we will check it. thank you.

  19. i payed the extra $10 for shipment to be priority mail and arrive in 3 days but now i look at tracking and its gonna take 4 days. if i had know this i would of never upgraded to priority mail.

    • Sorry about the delay. We could refund the shipping cost for you. Do you like a credit card refund or in-store credit ?

      Thank you.

      Ssmokeshop.com

  20. OMG I just got my bong it is beautiful. I will definitely continue to do business with you.

  21. The wrong zip code was entered for my order that was just processed. Can I updated it?

  22. How come my order is taking awhile to be shipped out?

    • You order was shipped out today and the USPS tracking number is 9405511699000732743759 . Thank you.

  23. Please tell me why my order is on hold

  24. Why hasn’t my package shipped yet?

  25. Thank you for your purchase, your order will be shipped out today and the USPS tracking number is 9400111699000637244174.

  26. Yes, we will send it by Priority mail and check the contact page. thank you.

  27. My order is on hold

    • Could I have your order number, maybe the credit card declined?

  28. Have an issue with an order would like to speak with someone

    • We do not have phone service now, only by email. thanks.

  29. Hello I paid the extra $10 for shipment to be priority mail and arrive in 3 days but now my tracking info states it is going to take 4 days. Had I known this I would have never paid to upgrade to priority mail.

    • Sorry about that, the holiday season, the priority mail we paid more.

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